Application of Berlo's Communication Model to Agile Software Development with Scrum in Distributed Teams

Abstract

This study examines communication challenges in distributed teams operating within the Scrum framework. To enhance communication effectiveness, Berlo’s model was adapted. An instrument was developed and validated by experts through surveys and interviews with professionals experienced in agile project management. The instrument was subsequently applied to 44 practitioners across seven countries, assessing its capacity to improve communication and optimise the flow of information between teams and stakeholders. The findings confirmed that the adaptation of Berlo’s model is effective in addressing communication challenges in distributed teams. In conclusion, the implementation of Berlo’s model in Scrum teams reinforces clarity and cohesion in communication, thereby contributing to the success of agile projects in global environments.